Frequently Asked Questions
Everything you need to know about sparkling your water at home.
How do I exchange my empty CO2 cylinders?
You can exchange your empty cylinders through our online exchange program or at participating local retailers. Simply swap your empty carbonator for a full one and only pay for the gas refill.
What is the difference between the Quick Connect and Screw-in cylinders?
The Pink Quick Connect Cylinder features our advanced technology for easy, one-click insertion, while the Blue Screw-in Cylinder uses a traditional threaded connection. Please check your machine model for compatibility.
Are SodaStream bottles dishwasher safe?
Our 'Dishwasher Safe' marked bottles can be cleaned in the dishwasher. However, our classic BPA-free carbonating bottles should be hand-washed with lukewarm water and mild soap to maintain their structural integrity.
How long does a CO2 cylinder typically last?
On average, one 60L cylinder can carbonate up to 60 liters of water, depending on your preferred level of fizz and the frequency of use.
What is your return policy for sparkling water makers?
We offer a 30-day money-back guarantee on all sparkling water makers purchased directly from our website. Items must be returned in their original packaging with all included accessories.
Do you offer international shipping?
Currently, we only ship within the continental United States. Due to safety regulations regarding high-pressure CO2 cylinders, we cannot ship our gas canisters via air freight or to international destinations.